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Athabasca University

COMP693: Independent Study

Topic: Strategic and Enterprise Performance Management

Delivery Mode: Independent Study Online

Credits: 3 (Elective)

Prerequisites: Program Director approval is required. Students must contact the MSc IS Office prior to registration in this course.

Centre: School of Computing and Information Systems

Academic Period: September 11 – December 1, 2017

Professor: Ms. María Magdalena Castro Jaramillo, MA

Platform: Online course using Blackboard

Study Hours: It's expected that student works 12 hours during a week on average and accessing the course page at least 5 times a week.

General Description:

During the last decade, Strategy has become a must for all kind of corporations. Business success is strongly related to the extent to which managers are able to define and communicate strategy through the entire organization. Performance indicators monitoring is imperative to effective decision making and goal attainment. Balanced Scorecard (BSC) is one of the most successful business tools to communicate and monitor corporate strategy. This course has been designed to provide a comprehensive learning on how to design and implement a BSC within an organization.

Course Importance:

Corporations all around the world are demanding new competences such as strategic thinking and innovative leadership. This course is focused on how to design and implement a Balanced Scorecard. Since 1992, when Kaplan and Norton developed this framework, it has become one of the most effective tools to harness a corporation knowledge and Human Capital. This course will develop the required skills to define a corporate strategy and to break it down, level by level, in measurements and goals. Once the map has been traced, the student will learn how to communicate these goals to the entire organization and how to monitor and control in order to assure success.

Course Themes:

1. Module: Balanced Scorecard Foundations
1.1. Topic: What is a Balanced Scorecard
1.2. Topic: How to be Prepared for a Balanced Scorecard
1.3. Topic: Balanced Scorecard Building Blocks (Mission, Vision, Strategy)
2. Module: Balanced Scorecard Construction
2.1. Topic: Designing Workshops
2.2. Topic: Building Strategy Maps
2.3. Topic: Creating a Balanced Scorecard
3. Module: Balanced Scorecard Implementation & Maintenance
3.1. Topic: Designing Strategy Execution Meetings
3.2. Topic: Sharing Contributions to Balanced Scorecard
3.3. Topic: Integrating Change Management

Course materials:

Text book: Niven, Paul R.. Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution. Wiley, 2014.

The book is also available in Biblioteca Digital.

Important dates:

The Fall term of 2017 is from September 11 to December 1st.


ITESM is closed November 20th and December 18 – January 3rd. (inclusive).

Updated July 14 2017 by Student & Academic Services

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